Hospitality call-center systems

Hospitality call centers for reservations and guest service.

Brittain-Ai builds production Voice-AI agents for restaurants and hotels, turning busy phone traffic into controlled, measurable guest operations.

Contact (843) 333-2100

Production systems

Voice-AI products already shaped around real hospitality call flows.

Hotel Voice-AI | The Strand Resort

Michelle welcomes the caller. John handles reservations inside the same live call.

A two-agent hotel phone system that answers property questions, routes current-guest needs, checks room availability, quotes rates, and captures reservation requests with post-call intelligence.

Caller Michelle Knowledge Front Desk Golf John Reservations Analytics

Hotel knowledge answers for amenities, policies, rooms, and guest questions.
Reservation agent handoff for rates, availability, confirmations, changes, and booking requests.
Transfer tracking, transcripts, QA review, and call intelligence for operators.

View Hotel Voice-AI Example

Restaurant Voice-AI | Sea Captain's House

Angie answers like a host, books tables, and keeps staff out of routine phone traffic.

A restaurant phone concierge that knows the menu, prices, hours, seating policies, and reservation rules, then turns suitable calls into booked or follow-up-ready guest outcomes.

Caller Angie Menu Availability Booking SMS Follow-up Analytics

Conversational answers for menu, specials, hours, location, seating, and policies.
Availability search and reservation capture with concise guest confirmation.
Knowledge updates, QA review, outcome tracking, and operations insight summaries.

View Restaurant Voice-AI Example

How it works

Agent workflows that fit the front line.

Each product starts with the real operating path: who is calling, what the agent can answer, when a handoff is right, and how managers see what happened after the call.

Live voice agents with defined roles, boundaries, and escalation rules.
Reservation-aware tools that support availability, rates, requests, and confirmations.
Post-call recordings, transcripts, QA, analytics, and knowledge improvement loops.

Hotel path Michelle + John

Guest call Concierge answer Route or reserve Review outcomes

Restaurant path Angie

Guest call Knowledge answer Book or follow up Track results

Recording Transcript QA Analytics Knowledge updates

Contact

Talk through a production hospitality Voice-AI build.

Brittain Software
4177 Cheswick Lane
Virginia Beach, VA 23455

(843) 333-2100