Michelle welcomes the caller. John handles reservations inside the same live call.
A two-agent hotel phone system that answers property questions, routes current-guest needs, checks room availability, quotes rates, and captures reservation requests with post-call intelligence.
- Hotel knowledge answers for amenities, policies, rooms, and guest questions.
- Reservation agent handoff for rates, availability, confirmations, changes, and booking requests.
- Transfer tracking, transcripts, QA review, and call intelligence for operators.