Hotel Voice-AI example
A production hotel phone system where Michelle answers as the phone concierge and Rex steps in for reservation work, all within a controlled live-call workflow.
Agent roles
Michelle is the warm first voice for the property. She answers common hotel questions, recognizes routing needs, and hands reservation intent to Rex without sending the caller out of the conversation.
Rex handles sales-oriented reservation calls after Michelle identifies the intent. He supports availability, rates, booking requests, confirmations, changes, cancellations, and human handoff when the caller asks for staff.
Live workflow
The guest hears a helpful concierge experience. Behind the scenes, the system keeps each agent inside its role, activates the right reservation tools, and records the outcome for review.
Call flows
Michelle answers questions about rooms, policies, amenities, checkout, parking, breakfast, and property details without routing the caller away.
Current-guest needs, billing, receipts, housekeeping, urgent support, and front desk requests can route to the right property team with a short handoff.
Rate, availability, booking, confirmation, cancellation, discount, and promotion intent moves from Michelle to Rex inside the same live call.
If a caller asks for a person, Rex can route to human reservation staff while preserving the context already gathered.
Operations layer
The live agent workflow is paired with post-call services that help managers understand demand, review quality, refine knowledge, and see where callers were answered, transferred, or converted into reservation work.
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