Privacy Policy

Who We Are

Brittain Software provides Voice-AI, reservation, call analytics, and related hospitality technology services for hotels, restaurants, and guest-service teams. For questions about this policy, contact us at (843) 333-2100 or by mail at Brittain Software, 4177 Cheswick Lane, Virginia Beach, VA 23455.

Information We Collect

We may collect information you provide directly, information created during calls or service interactions, and limited technical information from our websites or hosted systems.

• Contact information such as name, phone number, email address, and business contact details.
• Reservation and request details such as date, time, party size, stay dates, seating preference, room preference, guest notes, and follow-up requests.
• Voice-service records such as call recordings, transcripts, call metadata, transfer outcomes, QA notes, and support status.
• SMS consent records such as opt-in method, opt-in time, opt-out status, and message delivery status.
• Website and system usage data such as browser type, pages visited, referral source, approximate location, device identifiers, and log data.

How We Use Information

We use information to provide, operate, maintain, secure, and improve our services.

• Answer caller questions and route calls to the correct hospitality team.
• Capture or process restaurant reservation requests, hotel booking links, property information, and guest-service follow-up.
• Send requested SMS messages, including reservation details, booking or checkout links, addresses, phone numbers, and requested hospitality information.
• Monitor performance, review quality, investigate delivery issues, prevent fraud, and maintain security.
• Comply with legal, regulatory, carrier, and contractual obligations.

SMS Communications

Brittain Software sends SMS messages only when a recipient has provided appropriate consent, such as verbal consent during an inbound phone call. SMS messages may include reservation confirmations or requests, booking or checkout links, property information, restaurant information, addresses, and support phone numbers related to the recipient's request.

Message frequency varies based on the recipient's request and interaction with the service, usually 1-2 messages per reservation or information request. Message and data rates may apply. Recipients can reply HELP for help. Recipients can reply STOP to opt out of SMS messages.

Wireless carriers are not liable for delayed or undelivered messages.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data, consent records, and mobile numbers will not be sold, rented, or shared with third parties for their marketing.

We may share mobile information with service providers only as needed to operate the messaging program, deliver requested messages, maintain security, comply with law, or support the services requested by the recipient. These service providers are not permitted to use mobile information for their own marketing.

How We Share Information

We may share information with hospitality clients, service providers, and other parties when needed to provide the services or comply with legal obligations.

• Hospitality clients when information relates to their guest, reservation, call, or service request.
• Technology and communications providers that help us host systems, process calls, send messages, monitor delivery, store data, and secure services.
• Professional advisors, law enforcement, regulators, courts, or other parties when legally required or necessary to protect rights, safety, and security.
• Successors in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate protections.

Data Retention

We retain information for as long as reasonably needed to provide the services, support clients, maintain records, resolve disputes, improve quality, comply with legal requirements, and enforce agreements. Retention periods may vary by record type and client configuration.

Security

We use administrative, technical, and organizational safeguards designed to protect information. No system can be guaranteed to be perfectly secure, but we work to reduce risk and limit access to information based on operational need.

Your Choices

You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP. You may also contact Brittain Software at (843) 333-2100 with privacy or SMS questions.

Children

Our services are intended for business and hospitality operations and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes To This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.